Placing a Service Request

It is easy to request a service with us. There is no need to create an account first. You can create an account when you are ready to send your request. Here are the steps you need to follow to request a service.

1.Find the Service you want
First you will need to browse through the service list for the services that you would like to request. When you find the service that you want, click the title or name of the service to see more information. If you do not find what you are looking for, please use the "Contact Us" link on the left and email us the details.

2.Add the Service to the Shopping Cart
If you want to request a service from AEAT, click the "Add to Cart" button on the service detail page. Keep browsing until your cart contains all of the services you want to request. You can access the contents of your Shopping Cart at any time by clicking the "Cart Contents" link near the top right.

3.Proceed to Checkout
Click the "Checkout" button or link. If you have already signed in you will be taken to the first page of the request form. Otherwise you can create a new account or sign in. Once you have done so, you will be taken to the first page of the request form.

4.Enter or Confirm Contact Information
Tell us your contact information, and add comments about your request. Provide as much detail as you have available.

5.Enter or Confirm Billing Information You can pay for your request by bank transfer to an Australian bank account. Please do NOT prepay for your service request. Payment can usually be made after we have helped you.

6.Review and Confirm Your Request Check the accuracy all of the information you provided and make any necessary adjustments. When you are ready, click the "Confirm Request" button to submit your request. You will get a confirmation e-mail message. We will then contact you by email as soon as possible and discuss the details of your request.